Return and Refund Policy

This policy applies to retail and wholesale orders.

If you are unhappy with your item for any reason, we will gladly refund it. In order for the goods to be eligible for a return, please make sure that:

• Must be returned in the same condition that you received it (unworn, unwashed & undamaged). In order to keep their shape, hats must be returned in a box, not a soft package. 25% will be deducted from the refund total on all damaged or incorrectly returned items.
• Items must be returned within 30 days from purchase. Any items returned after 30 days will not be refunded, and customers are responsible for arranging shipping for returns.
• Customers are responsible for the shipping costs to return items.
• Only regular priced items may be returned/refunded. This includes discounted bundle products as well as sale items.
• Returns are only offered on domestic orders.
• An order number or receipt is required for all returns.
• Shipping & Handling fees are non-refundable, unless an item is damaged or defective.
• Returns will not be processed until we have received your item.
• We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

5030 SW McKinney St., Rice, TX 75155, United States

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail ashley@texianpride.com